This Privacy Policy explains how Hotstone (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, book accommodation, reserve wellness services, participate in retreat programs, or use any of our digital platforms and services.
Your privacy is important to us. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection laws. By accessing our website or using our services, you agree to the collection and use of your information as described in this Privacy Policy.
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply equally whether they appear in singular or plural.
Account An account created by you to access certain features, booking services, wellness programs, or member-exclusive content available through our website.
Affiliate Any entity that directly or indirectly controls, is controlled by, or is under common control with Hotstone, where “control” means ownership of fifty percent (50%) or more of the voting rights or ownership interest.
Company “Company”, “Hotstone”, “we”, “our”, or “us” refers to PT Hotstone (replace with your official legal entity name), including its wellness facilities, accommodation services, retreat programs, and digital platforms.
Cookies Small text files stored on your computer, mobile device, or other internet-enabled device that help improve website functionality, remember user preferences, analyze website traffic, and enhance your browsing experience.
Country Republic of Indonesia.
Device Any electronic device capable of accessing our website or services, including computers, smartphones, tablets, or other internet-enabled devices.
Personal Data Any information relating to an identified or identifiable individual, including but not limited to name, email address, telephone number, booking information, wellness preferences, consultation requests, and other information voluntarily provided by you.
Wellness Information Information voluntarily provided by you regarding your health history, wellness goals, allergies, medications, lifestyle, or other relevant details required to personalize consultations, therapies, or wellness programs.
Service
Any service provided by Hotstone, including but not limited to:
Any third-party individual or organization engaged by Hotstone to assist in delivering our services, including booking systems, payment gateways, IT providers, marketing platforms, analytics services, customer support providers, and other operational partners.
Third-Party Services
External websites, applications, or digital platforms that may be integrated with our website or services, including payment providers, booking platforms, analytics providers, or social media platforms.
Usage Data
Information collected automatically when you access or interact with our website or services. This may include IP address, browser type, operating system, pages visited, visit duration, referral sources, device identifiers, and other technical information used to improve website performance and user experience.
Website
The official Hotstone website and any affiliated digital platforms operated by Hotstone.
You
The individual accessing or using our website or services, or the organization or legal entity on whose behalf such individual accesses or uses the services, where applicable.
To provide our wellness services, accommodation, consultations, and personalized guest experiences, Hotstone may collect certain personally identifiable information that enables us to identify, contact, or assist you throughout your wellness journey.
Depending on the services you request, we may collect information including, but not limited to:
Health information voluntarily provided by you, including medical history, allergies, medications, lifestyle habits, and wellness goals where relevant to your treatment
Usage Data
Providing health-related information is entirely voluntary but may be necessary to ensure the safety, personalization, and effectiveness of certain wellness services.
Usage Data is collected automatically whenever you access or interact with our Website or digital services.
This information may include:
When you access our Website through a mobile device, we may automatically collect additional information including:
This information is used to improve website performance, enhance security, optimize user experience, and better understand how our services are used.
For your convenience, Hotstone may allow you to interact with or access our services through selected third-party platforms.
These may include:
If you choose to register, sign in, or interact with our Website using a third-party account, we may receive certain information associated with that account, including:
Any information received from third-party platforms will only be used in accordance with this Privacy Policy and the permissions you have granted.
We encourage you to review the privacy policies of any third-party services you choose to connect with Hotstone, as their data collection and privacy practices are governed by their own policies.
Hotstone uses cookies and similar tracking technologies to enhance your browsing experience, improve website functionality, analyze visitor interactions, and support the delivery of personalized services. These technologies help us better understand how our Website is used so we can continually improve its performance and provide a seamless digital experience.
The tracking technologies we use may include cookies, web beacons, tags, scripts, and other similar technologies that collect and store certain information about your interaction with our Website.
Types of Cookies We Use
Cookies used by Hotstone may be either Session Cookies or Persistent Cookies.
Session Cookies are temporary cookies that are automatically deleted when you close your web browser.
Persistent Cookies remain on your device for a specified period or until manually deleted, allowing us to remember your preferences during future visits.
Essential Cookies
Type: Session Cookies
Purpose
These cookies are necessary for the operation of our Website and online booking services. They enable essential functionality such as secure browsing, appointment scheduling, user authentication, and access to protected areas of the Website. Without these cookies, certain services may not function properly.
Preference Cookies
Type: Persistent Cookies
Purpose
These cookies remember your preferences, such as language settings, booking selections, and other personalized options, allowing us to provide a more convenient and tailored experience during future visits.
Analytics Cookies
Type: Persistent Cookies
Purpose
Analytics cookies help us understand how visitors interact with our Website by collecting anonymous information such as pages viewed, navigation paths, visit duration, and website performance. This information enables us to continuously improve our content, services, and overall user experience.
Marketing Cookies
Type: Persistent Cookies
Purpose
With your consent, marketing cookies may be used to provide relevant content, wellness updates, promotional offers, and advertisements based on your interests. These cookies may also help us measure the effectiveness of our marketing campaigns across various digital platforms.
Managing Cookies
You may manage or disable cookies through your browser settings at any time. Please note that restricting certain cookies may affect the functionality, performance, or availability of some features on our Website, including online bookings and personalized services.
For more information about how Hotstone uses cookies and how we protect your personal information, please refer to the relevant sections of this Privacy Policy.
Hotstone retains your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing accommodation, wellness programs, consultations, treatments, and other related services.
We may also retain your information where required to:
Where Personal Data is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise disposed of in accordance with our internal data retention policies and applicable legal requirements.
Retention of Usage Data
Usage Data is generally retained for a shorter period than Personal Data and is primarily used to analyze Website performance, improve user experience, strengthen cybersecurity, and enhance the functionality of our digital services.
In certain circumstances, Usage Data may be retained for a longer period where it is necessary to:
Hotstone takes reasonable measures to ensure that all retained information is securely stored and protected against unauthorized access, disclosure, alteration, or destruction.
Your Personal Data may be processed at Hotstone’s operating facilities or by trusted third-party service providers that support the delivery of our services, including accommodation, wellness programs, consultations, online reservations, payment processing, and digital platform management.
Depending on the nature of these services, your information may be transferred to and stored on secure servers located outside your city, province, or country where data protection laws may differ from those in your jurisdiction. By using our Website and voluntarily providing your Personal Data, you acknowledge and agree to such transfers where necessary to provide our services.
Hotstone takes reasonable administrative, technical, and organizational measures to ensure that any transfer of Personal Data is conducted securely and in accordance with this Privacy Policy and applicable data protection laws. Where Personal Data is transferred to third-party providers or international locations, we implement appropriate safeguards to protect your information against unauthorized access, misuse, disclosure, alteration, or loss.
We will only transfer your Personal Data to organizations or jurisdictions that maintain appropriate security standards or where suitable contractual, legal, or technical safeguards are in place to ensure your information remains protected.
At Hotstone, we respect your privacy and your right to control your Personal Data. Subject to applicable laws and regulations, you may request access to, update, correct, or delete the Personal Data we have collected about you.
If you have created an account on our Website, you may be able to review and update certain personal information directly through your account settings. Alternatively, you may contact our team at any time to request access to your Personal Data, correct inaccurate information, or request the deletion of your information.
Where your Personal Data has been collected in connection with accommodation reservations, wellness consultations, retreat programs, or other services, we will process your request in accordance with applicable data protection laws and our operational requirements.
Please note that certain information may need to be retained where required by law, regulatory obligations, financial reporting requirements, healthcare recordkeeping, fraud prevention, dispute resolution, or the enforcement of our legal rights and contractual agreements.
Once your request has been verified and where no legal obligation requires us to retain your information, Hotstone will securely delete, anonymize, or otherwise dispose of your Personal Data using appropriate security measures.
Business Transactions
As Hotstone continues to grow, there may be circumstances where our business undergoes a merger, acquisition, investment, corporate restructuring, reorganization, or the sale of assets.
If such a transaction involves the transfer of Personal Data, we will ensure that your information remains protected and handled in accordance with this Privacy Policy or an equivalent level of data protection. Where required by applicable law, we will notify you before your Personal Data becomes subject to a different privacy policy.
Compliance with Legal Requirements
Hotstone may disclose your Personal Data when required to do so by applicable laws, regulations, legal processes, or valid requests from courts, government authorities, regulatory agencies, or other public bodies.
Any disclosure will be limited to the information reasonably necessary to comply with the applicable legal obligation.
Protection of Legal Rights
Hotstone may disclose Personal Data where we believe, in good faith, that such disclosure is necessary to:
Hotstone will only disclose Personal Data where such disclosure is lawful, proportionate, and necessary for the purposes described above.
Hotstone is committed to protecting the confidentiality, integrity, and security of your Personal Data. We implement appropriate administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.
While we continuously maintain and improve our security practices using commercially reasonable standards, no method of transmitting information over the Internet or storing electronic data can be guaranteed to be completely secure. As a result, although we strive to protect your Personal Data with the highest level of care, we cannot guarantee absolute security.
We encourage all users to take appropriate precautions when sharing personal information online, including safeguarding account credentials and notifying us immediately if they believe their information has been compromised.
Hotstone regularly reviews its data protection practices and works with trusted technology partners to help ensure the security and reliability of our digital systems and guest information.
Hotstone’s Website and wellness services are primarily intended for adults. Certain wellness programs, treatments, consultations, and retreat experiences may only be available to guests who meet the minimum age requirements specified for those services.
We do not knowingly collect Personal Data from individuals under the age of 18 without the consent of a parent or legal guardian. If you are a parent or guardian and believe that your child has provided us with Personal Data without your authorization, please contact us promptly. Upon verification, we will take reasonable steps to delete or anonymize such information in accordance with applicable laws.
Where applicable laws require parental or guardian consent for the processing of a minor’s Personal Data, Hotstone will obtain such consent before collecting, using, or processing that information.
Some wellness treatments, medical consultations, and regenerative therapies may have additional age restrictions or require the presence and consent of a parent or legal guardian. These requirements will be communicated at the time of booking or prior to the delivery of the relevant service.
Our Website may contain links to third-party websites, applications, or online services that are provided for your convenience or to support the delivery of our services, including booking platforms, payment providers, social media channels, wellness partners, or other external resources.
Please note that these third-party websites operate independently from Hotstone and are governed by their own privacy policies, terms of use, and data protection practices. We encourage you to review the privacy policies of any external websites or services you choose to access before providing any personal information.
Hotstone does not own, control, or endorse the content, security, privacy practices, or policies of any third-party websites or services. Accordingly, we accept no responsibility or liability for the content, availability, accuracy, or privacy practices of any external websites linked to or from our Website.
Your interactions with third-party websites are solely between you and the respective provider and are subject to their applicable terms and policies.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
By email: world@hotstone.club
By phone number: +6282340881181
